Mobile applications are now essential in everyday life, whether for shopping, banking, communications, healthcare, or entertainment. Yet many apps remain inaccessible to users with disabilities, erecting barriers that run contrary to Title III of the Americans with Disabilities Act (ADA). Our firm dedicates itself exclusively to ADA mobile app accessibility litigation. We represent clients who run into obstacles such as unlabeled buttons, gestures that cannot be adapted for assistive technologies, missing captions or transcripts, or incompatibility with screen reader software. Just as websites must be accessible, so too must mobile apps. Landmark rulings like Robles v. Domino’s Pizza, LLC, which addressed both website and mobile app inaccessibility, reaffirm that businesses are responsible for inclusive design. The Supreme Court’s decision not to review that case left the legal expectation intact, reinforcing that app accessibility is not optional.
Although the ADA was passed in 1990 and did not mention mobile software because smartphones and tablets did not yet exist, courts have extended its protections to digital interfaces by drawing parallels to website accessibility standards. The Department of Justice treats apps as “places of public accommodation,” expecting compliance with the Web Content Accessibility Guidelines (WCAG). High-profile litigation involving companies like Apple, Netflix, and others reflects increasing pressure on businesses to ensure that all users, regardless of ability, can fully engage with mobile services.
Consider a legally blind user navigating a banking app whose buttons are unlabeled, or a Deaf user trying to view video content without captions. These are not hypothetical issues; they directly impede individuals’ ability to access basic services. Safety and critical functions are also at stake. In one documented case, a blind user unintentionally activated an unlabeled button in a mobile interface that led to a 911 prompt simply because the interface provided no guidance. That is a severe risk, not just inconvenience. Mobile-first users, those who rely primarily on smartphones, are particularly vulnerable to exclusion when apps are not designed with accessibility in mind. The growing legal urgency around these issues is clear. A 2025 report shows that 95% of leading homepages still have barriers for users with disabilities, and private ADA litigation is rising as DOJ enforcement wanes. Because mobile apps increasingly act as the gateway to services, commerce, healthcare, and information, ensuring their accessibility is critical to equal participation in modern life.
While website accessibility cases still dominate, more claims now include mobile apps. With private enforcement the primary driver, in part because DOJ has limited Title III enforcement currently, the growth in lawsuits shows how vulnerable businesses remain. Some appellate courts take a broad stance, covering digital platforms generally, while others insist on a physical nexus or other limiting principle. This legal ambiguity means strategy matters greatly depending on jurisdiction. In 2024, a state agency in Oklahoma settled with the DOJ over an inaccessible mobile app, underscoring the reality that even public entities are being held accountable. Courts and agencies continue to rely on WCAG 2.0 or 2.1 AA as benchmarks for accessibility. As technology evolves, newer guidelines, especially for mobile contexts, may grow more influential. The vast majority of ADA cases, website or app, resolve through settlement, with defendants agreeing to remediate barriers and sometimes pay damages or fees. Trials are rare because the risks and costs favor early resolution. Given that every business with a mobile interface faces potential exposure, proactive legal and technical planning is essential.
We begin with a free, confidential consultation where you tell us what you experienced, such as buttons without labels, unusable gestures, or lack of captions, and we evaluate whether your claim may satisfy ADA criteria. We analyze jurisdiction, statute of limitations, and whether your claim is best pursued individually or via class action. When needed, we conduct preliminary app testing to validate problems or narrow the legal theory.
We partner with mobility and accessibility engineers to audit your app’s code and interface against WCAG and mobile-specific rules, including touch target sizes, labeling, and responsiveness. We run assistive-technology user testing, screen readers, voice control tools, alternative input methods, to demonstrate real-world barriers. We compile expert reports that marry technical findings with real user experiences, becoming core evidence for settlement or litigation.
We often begin by sending a demand letter and engage in negotiation. Our goal is a legally enforceable agreement requiring remediation, deadlines, and compensation. We use leverage such as expert evidence and class-claim potential to advocate for strong relief. If an acceptable settlement is not possible, we prepare to litigate.
When multiple users face the same barriers, we can file or join class actions. This amplifies pressure on businesses to make systemic improvements. In class actions, we handle certification, aggregation of evidence, expert coordination, and collective negotiation.
We are fully equipped to take cases to court when necessary. We manage every phase, complaint drafting, discovery, expert witness work, motion practice, and trial presentation. We seek injunctive relief requiring accessibility upgrades, pursue damages where allowed by law, and aggressively challenge weak defenses. We keep you informed and engaged in strategy decisions, ensuring your voice is heard every step of the way.
We offer a combination of technical and legal fluency. We do not just file lawsuits; we understand app architecture and accessibility engineering, so our legal arguments are grounded in reality. Our strategies are tailored to the jurisdictions where your claim is viable, maximizing leverage and minimizing wasted effort. We believe enforcement is a tool not just for remedy but for systemic progress, pushing companies to embed accessibility in design, not merely patch it after litigation. Most importantly, we treat every client with respect, listen closely, explain complex issues in plain terms, and keep you in the driver’s seat.
If a mobile app’s design prevented you from completing a transaction, accessing critical content, or simply navigating the interface because of your disability, you may have a valid ADA claim. Reach out today for a free, no-obligation case review. Let us help you secure enforcement, remediation, and accessibility for all.